Agent
Human Takeover
Answerly gives you a variety of options when it comes to human takeover.
Now, what's human takeover? Well, it's a cool feature that kicks in when your visitor wants to connect with a human representative of your business.
To access it, simply click on this link.
Now, there are several modes of action when human takeover is activated. Let's delve into them one by one:
Redirect to URL
This mode redirects your visitor to a specific URL when the human takeover signal lights up.
Suggest Email Address
Perhaps you'd rather have your visitor reach out to you via e-mail?
No problem - just input the email address you want to direct them to and, voilà, when the human takeover signal is activated, the agent will suggest that the visitor reaches out to the provided email address.
Run Code
Having the ability to run code when the human takeover signal is activated, gives you even more flexibility.
For example, you could set it up to embed live chat on your site. This way, whenever a visitor asks for human support, Answerly will run your code and bring up a live chat widget for instant chat!
Also, much like the 'Redirect to URL' option, you can set a delay before the code runs and provide an explanation of what the code is for.
So, if your code brings up your live chat widget and you say it's "a live chat where the agent is waiting to talk", then the agent will tell your visitor "Please stand by while I bring up our live chat widget. Our agent can't wait to talk to you." 😎
Disabled
Yep, that's right. If you'd rather not use human takeover, you can simply disable it - and if anyone asks to speak to a human, the agent will politely explain that it can't make that connection.
And that, my friends, is the rundown of how Human Takeover works at Answerly! I hope this helps and remember, I'm always here to answer any additional questions. Happy chatting! 😊