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Adding answers in the Helpdesk widget

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Fatos Bediu

CEO, answerly.io

In the Helpdesk widget, you can manually structure and organize your widget by adding components that should appear when it's opened.


This is possible with the Helpdesk widget editor called Start page.


In the Start page editor, you can add components to the Helpdesk widget such as answers.


To add an answer, first go to the Helpdesk widget Start page editor.


On the settings on the right, click Add component to add a new component to the widget and choose Answer.



In the next step, you will see a drop-down containing all the answers you have created in the Knowledge base.


Choose an answer you want to add and click on Add component.



Once you add it as a component, it will immediately appear in the Helpdesk widget preview, you can move, edit or delete the component.


If you want to publish the changes to your website, make sure to click Apply.



That's it, now you are ready to add answer components to your Helpdesk widget. 🙂


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